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Have a question that's not answered here, or looking for assistance with an analytics challenge? Mode's Customer Support team is available to help!

Status Page

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted on our status page. If you are experiencing problems and do not see a notice posted, please let us know via Live Chat or email us at


Contact our Customer Support team via email at We review all emails and will respond as soon as possible!

Live Chat

Users in Mode's paid plan Workspaces can chat directly with our team of Customer Support Engineers and Analysts any time during Mode's business hours:

Business Hours: Monday-Friday, 5am to 6pm pacific (excluding major US holidays)

To access live chat anywhere in Mode:

  1. Click on the ? circle in the upper right corner of the window.
  2. Click Chat with us.

During business hours, our Customer Support team aims to respond to questions submitted via live chat within an hour. If you send us a message outside of our business hours, we'll respond as soon as possible the next business day.

TIP: Did you try to open live chat and got sent here instead? You may have a pop-up blocker enabled.

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