Mode Website Privacy Statement

Mode Analytics, Inc. (“Mode”) respects your privacy and is committed to protecting it through our compliance with this Privacy Statement.  Accordingly, this Privacy Statement describes the personal information and certain other information obtained through the Mode website located at https://mode.com (the “Site”) and details how we use and protect such information. For information on Mode’s privacy practices relating to Mode products and services or hosted events, please refer to the ThoughtSpot Privacy Statement here.

For the purposes of this Privacy Statement, “personal information” means information about an identified or an identifiable natural person.

If you have any questions about our privacy practices, please contact us as set forth in the Contact Us section below.

1. Notice at Collection – Processing of Personal Information

When you visit the Site, we may collect or receive personal information about you to provide the Site and operate our business. The types of personal information we may collect about you including, but not limited to:

Technical Information – We collect technical information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, and other information such as your device type.

Site Usage Information – We collect information to better understand customer traffic patterns and Site usage. This may include the webpage that you were visiting before accessing our Site, the pages or features of our Site or mobile application you browsed to inform us which part of our Site you visit, and how much time you spend there.

Site Preferences and Cookies – We collect information about your preferences to make your use of the Site more productive through the use of cookies. Cookies are intended to make using the Site easier by, among other things, saving your preferences for you. For details of how we use cookies for this purpose, please review our Cookie Policy.

Information Collected From Third-Party Services - We implement certain third-party offerings in the Site, enabling such third parties to collect information about you or your online activities across different websites and over time through your use of the Site (e.g., Google Analytics). This includes enrichment information in support of direct marketing campaigns. Information collected may include, but is not limited to, personal information such as demographic data, social media profiles, and contact information.

2. Use of Your Personal Information

We may use the information we collect or receive about you for the following purposes:

To Provide You With the Site: We use your information to provide the Site to you. For example, we use identifying information to enable access.

To Maintain, Improve, and Personalize the Site: For example, your usage information is used to analyze and improve our Site and provide Site visitors with a better user experience. We may use your Site preferences in aggregate form to help diagnose problems with the Site and to improve and personalize your experience. For example, we may use cookies to deliver content tailored to your interests. For security purposes we may use technical and Site usage information to identify malicious or otherwise anomalous activity and to monitor and ensure the performance, integrity, and stability of the Site.

For Our Business Purposes: We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

3. Sharing of Your Personal Information

We may disclose personal or other information collected about you through this Site in any of the following situations:

Affiliates and Service Providers: We may disclose information that we collect about you to our corporate affiliates and to third-party service providers who perform services for Mode in connection with the Site. We contractually require these affiliates and service providers to keep personal information confidential and use it only for the purposes for which we disclose it to them. Information about you collected by third-party services integrated with the Site may be disclosed to such third parties.

In Aggregate: We may disclose the results of aggregated data derived from your use of the Site without restriction. Such aggregated information cannot be used to personally identify you.

Corporate Transaction: We may disclose information about you as part of a merger, acquisition or other sale or transfer of all or substantially all of Mode's assets or business (or a potential corporate transaction).

When Required by Law: We may disclose information about you to the government or to third parties under certain circumstances when legally obligated to do so.

Enforce our Terms: We may disclose any information that we believe is necessary to enforce or to protect the rights, property, or safety of Mode, our employees, our users, or others.

With Your Consent: We may disclose information for any other purpose with your consent.

4. Security of Your Information

Security is very important to us. We implement physical, administrative and technical safeguards designed to protect your information from unauthorized access, use or disclosure. We also contractually require that our service providers protect such information from unauthorized access, use and disclosure. In addition, we limit access to personal information to those employees, agents, contractors and other third-parties that have a legitimate business need for such access.

5. Data Retention

Mode will retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Statement. Please be aware that we may also be required to retain your personal information for legal and accounting reasons. In addition, for our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, fraud prevention, troubleshooting and agreement enforcement, or in other cases where we reasonably believe that we have a legitimate reason to do so.

6. Your Rights and Choices

Our marketing emails permit you to "opt-out" of or “unsubscribe” from receiving further marketing emails. Certain jurisdictions, such as the EEA and California, also provide their residents certain privacy rights under applicable law. Subject to local law, you may have the right to access, delete, receive a copy of or object to or restrict the processing of, to data portability, or to request that we correct any inaccuracies or otherwise update your personal information.

If you would like to exercise any of these rights, which may be applicable to you, please submit a request to us through one of the channels identified under “Contact Us” below. If you would like to opt-out of our use of cookies, please review our Cookie Policy to adjust your preferences. To exercise any other rights, you can send us your request at the email or postal address provided below in the Contact Us section. We reserve the right to confirm your identity in order to process your requests. Please note that these rights, where available, are not absolute, and in certain cases the applicable law may require or permit Mode to retain certain personal information or otherwise deny a user request.

Mode will not discriminate against those who exercise their rights.

7. Third-Party Sites

This Privacy Statement only addresses the use and disclosure of information collected from you by Mode through this Site. You should be aware that when you are using the Site, you may be directed to other websites that are beyond our control or interface with third-party integrated services. These third-parties may collect information about you when you visit their websites. Mode is not responsible for the privacy practices of third-parties, regardless whether they are linked or otherwise connected to this Site. We encourage you to read the posted privacy policy of the third-party whenever interacting with any third-party website or other offering.

8. Children

This Site is not directed to children under 16 years of age. If you are a parent or guardian and learn that your minor child has provided us with personal information without your consent, please contact us, and we will delete such information.

9. California Residents

California law grants additional privacy rights to California residents. In particular, the California Consumer Privacy Act (“CCPA”) requires businesses to disclose, for the past 12 months, (i) the categories of personal information collected, (ii) the sources of the collected personal information, (iii) the purposes for which the collected personal information is used, (iv) the categories of personal information disclosed for a business purpose, and (v) the categories of any personal information sold.

Pursuant to the CCPA, below is a summary of the personal information for the preceding 12 months that we collected about “consumers” as defined under the CCPA, the business or commercial purposes for which we collect this personal information (see Why We Collect Personal Information), where we obtain this personal information (see Sources of Personal Information), and the categories of third-parties with whom we may share consumer personal information (see To Whom May We Disclose Personal Information). The section references relate to the sections above in this Privacy Statement. Mode does not “sell” your personal information.

* Note, however, we do not collect or process “sensitive” data or protected characteristics under applicable law for the purpose of inferring characteristics about an Individual.

You may contact us to exercise your rights under California law, including your rights to access/know your information and to delete your information, at privacy@thoughtspot.com. To ensure the privacy and protection of individuals, we are required to verify your identity (or that of your authorized agent) or otherwise authenticate your request(s), which we will do in accordance with the CCPA regulations.

10. International Transfers

Because we are a global business based in the United States, we may transfer data globally to be processed by us or our service providers in order to provide the Site to you or for such other purposes as set forth in this Privacy Statement.

If we transfer your information out of Europe or the United Kingdom to a country not deemed by the European Commission or the UK Information Commissioner to provide an adequate level of personal data protection, the transfer will be performed by implementing appropriate safeguards including through the use of Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission or UK Information Commissioner, as applicable.

You may contact us if you want further information on the specific mechanism used by us when transferring your information out of Europe.

11. Changes

Mode reserves the right to update or modify this Privacy Statement from time to time, with any such changes to be effective prospectively. Please visit this page periodically so that you will be apprised of any such changes.

12. Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, or wish to exercise your rights, please email us at privacy@thoughtspot.com or write to us at:

Mode Analytics c/o ThoughtSpot, Inc. Attn: General Counsel 444 Castro Street, Suite 1000 Mountain View, CA 94041