How Uber scales customer support

SUB IN
A Simple Approach To Templated SQL Queries In Python
As Instacart’s former VP of Data Science put it: “Almost every data product I’ve built has had parameterized SQL in it, and this is a great guide for how to do it well!” Towards Data Science

ON THE PROWL
My Machine Learning Research Jobhunt
One PhD graduate shares their experience trying to find an AI research position in Europe, from the application process through to salary negotiations. - Generalized Error

HOW CAN I HELP?
Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning
“Our online tests validate that the COTA v2 deep learning system performs significantly better than the COTA v1 system in terms of key metrics, including model performance, ticket handling time, and customer satisfaction.” - Uber Engineering

GATEKEEPING
Coding Is for Everyone—as Long as You Speak English
If people can translate programming languages easily enough into esoteric versions like LOLCODE, why are there only four programming languages widely available in multilingual versions? - Wired

UNCHARTED TERRITORIES
Open Questions about Generative Adversarial Networks
Practical improvements to image synthesis models are happening almost too quickly to keep up with, but there are still several open research problems left to tackled. - Distill

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